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 WELCOME
Pioneer Valley Surgicenter was built to provide convenient customer friendly outpatient surgical services to our physicians and their patients in the greater Springfield community. It is specifically designed to perform same day surgery procedures which require more care than can be offered in your doctor’s office yet, do not require an overnight hospital stay. Your care will be provided by the same highly-skilled personnel with the same training found in most hospitals. Ambulatory surgical centers perform only same-day surgeries. This allows the Center to provide services at reasonable costs and savings to you, your insurance carrier, and your employer. Outpatient centers take less time from your family and work schedule, provide convenient parking, and receive higher patient satisfaction than other settings. Our quality facility and staff is dedicated to treating you with warmth and compassion. The Center’s staff will make every effort to assure your surgical visit with us is as pleasant and convenient as possible.
MISSION
To work as a TEAM to provide the best Patient Care possible at the center. Our emphasis is on behavior and attitude so that we may give each patient that special feeling of not being alone for any procedure.
Pioneer Valley Surgicenter commits to excellence in patient care by treating patients and staff fairly, by listening carefully to what are the needs of the patients, and communicate openly and honestly to what patients and our fellow peers are communicating to us. We, at Pioneer Valley Surgicenter, take responsibility for our professional behavior, specialized patient care and hold ourselves accountable for all our actions.
PURPOSE
The purpose of the Pioneer Valley Surgicenter is:
A. To provide outpatient surgical services in a non-hospital setting; therefore, either decreasing or curtailing spiraling health care costs.
B. To provide quality individualized patient care in a comfortable, non-threatening atmosphere.
C. To provide a service of convenience, availability and efficiency for both patients and physicians in the community.
Staff members sympathetic with these goals will enhance the philosophy and purpose of the surgery center. We are glad that you are part of our staff. Your attitude, pride and interest in your work will show and we hope that your experience with us will be positive.
It is our goal, as administration, to provide a satisfactory work environment to enhance the quality of patient care you provide
*****These operating principles are adopted by the Board of Managers.
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