Welcome and 





















Patient Rights  

INTRODUCTION

Pioneer Valley Surgicenter is an AAAHC Accredited and Medicare Certified Ambulatory Surgery Center. The center was constructed in 2003 to provide convenient customer friendly outpatient surgical services to our physicians and their patients in the greater Springfield community. The center is specifically designed to perform same day surgery procedures which require more care than can be offered in your doctor’s office yet does not require an overnight hospital stay. Your care is provided by the same highly skilled personnel with the same training found in most hospitals. Pioneer Valley Surgicenter perform only same-day surgeries. This allows the Center to provide services at reasonable costs and savings to you, your insurance carrier, and your employer. We provide convenient parking, reduced wait times for scheduling appointments with reduced cost to the healthcare system. Our center receives high praise from our patients as evident in our patient satisfaction surveys. Our quality facility and staff is dedicated to treating you with warmth and compassion. The Center’s staff will make every effort to assure your surgical visit with us is as pleasant and convenient as possible.

MISSION

To work as a TEAM to provide the best Patient Care possible at the center.  Our emphasis is on behavior and attitude so that we may give each patient that special feeling of not being alone for any procedure.

Pioneer Valley Surgicenter commits to excellence in patient care by treating patients and staff fairly, by listening carefully to what are the needs of the patients, and communicate openly and honestly to what patients and our fellow peers are communicating to us.  We, at Pioneer Valley Surgicenter, take responsibility for our professional behavior, specialized patient care and hold ourselves accountable for all our actions.

PURPOSE

The purpose of the Pioneer Valley Surgicenter is:

   A.  To provide outpatient surgical services in a non-hospital setting; therefore, decreasing or curtailing spiraling healthcare costs.

   B.  To provide quality individualized patient care in a comfortable, non-threatening atmosphere.

   C.  To provide a service of convenience, availability and efficiency for both patients and physicians in our community. 

Our staff members are sympathetic to the center’s goals and enhance our philosophy and purpose. We are proud of our staff and their professionalism.  Their attitude, pride and interest in their work shows and we hope that your experience with us will be positive.

It is also our goal to provide a satisfactory work environment that will enhance the quality of patient care that our patients receive. 

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