WELCOME

Pioneer Valley Surgicenter was built in 2003 to provide convenient customer friendly outpatient surgical services to our physicians and their patients in the greater Springfield community. It is specifically designed to perform same day surgery procedures which require more care than can be offered in your doctor’s office yet, do not require an overnight hospital stay. Ambulatory surgical centers perform only same-day surgeries. This allows the Center to provide services at reasonable costs and savings to you, your insurance carrier, and your employer. Outpatient centers take less time from your family and work schedule, provide convenient parking, reduced wait times and receive higher patient satisfaction than other settings. Our quality facility and staff is dedicated to treating you with warmth and compassion. The Center’s staff will make every effort to assure your surgical visit with us is as pleasant and convenient as possible.

If you are interested is setting up a tour of the center prior to your procedure/surgery, please call 413-788-9700 to request an appointment.

PATIENT RIGHTS AND RESPONSIBILITIES

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QUESTIONS

If you have a question or concern, please contact the Center. We are dedicated to making your stay as pleasant as possible. A copy of Patient Rights & Responsibilities is available at the Center. Advance directives will not be honored, and all life threatening emergencies will be treated, however your advance directive will be placed in your medical record.

If you need to cancel your appointment, as a courtesy, please call the Center at 413-788-9700 at least 2 days prior to your scheduled surgery/procedure date.
You’ll receive a call from the Center between 11:00p.m. and 5:30p.m. one day before your scheduled surgery to confirm your arrival time, preparation instructions and to address your questions or concerns. Monday patients will be called the prior Friday afternoon.

THANK YOU

We appreciate the trust you have placed in the staff at Pioneer Valley Surgicenter. We will make every attempt to honor that trust by providing the highest quality medical care you expect and deserve. We want your visit to be as pleasant as possible and welcome your comments and/or suggestions.

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